Last Updated: Sept 29 2025
Townsite Mechanical (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications, including text messaging through Ooma.
1. Information We Collect
We may collect the following types of information when you interact with Townsite Mechanical:
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Personal Information: Name, phone number, email address, billing details, and service-related information you provide when you contact us or request our services.
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Communication Data: Information related to text messages, emails, or calls you send or receive from us, including your phone number and message content.
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Technical Data: IP address, browser type, and device information automatically collected when you use our website.
2. How We Use Your Information
We use your information to:
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Provide and manage our services.
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Respond to your inquiries and requests.
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Send important updates, confirmations, or reminders via text message, email, or phone.
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Send marketing communications (with your consent, where required by law).
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Improve our website and customer service.
3. Text Messaging Compliance
By providing your mobile number, you consent to receive text messages from Townsite Mechanical. Message frequency may vary. Standard message and data rates may apply.
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You may opt out of receiving text messages at any time by replying STOP.
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For help, you can reply HELP or contact us using the details below.
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We will not share or sell your mobile information with third parties for their own marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following situations:
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With trusted service providers (such as Ooma) to facilitate communications and business operations.
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When required by law or to protect our legal rights.
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As part of a business transfer, such as a merger or acquisition.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure.
6. Your Privacy Choices
You have the right to:
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Opt out of marketing text messages or emails.
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Request access to the personal data we hold about you.
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Request correction or deletion of your information, subject to legal requirements.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were made.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Townsite Mechanical
490 Wallinger Ave, Unit A
Kimberly, BC V1A 1Z5
Phone: 250-520-0511
Email: service@townsite.ca